ACCC recall support service for manufacturers

We assist with product risk assessment, ACCC recall documentation, customer communication, corrective action planning and post-recall compliance review.

When you may need recall support

You may need recall support if your product has a safety risk, defect, incorrect labelling, customer complaints, incident reports, or possible non-compliance with Australian product safety requirements.

Common issues include electrical shock, fire, overheating, battery failure, mechanical hazards, incorrect warnings, poor instructions, design faults, manufacturing defects, or similar recalls reported overseas.

Universal Approvals helps you understand the risk, review your available evidence, and decide the most appropriate next step before the issue becomes harder to manage.

How we can help

Product risk assessment

We review the product issue, test reports, complaints, incident details, labels, manuals and compliance documents to help identify the level of risk and the affected products.

Recall documentation

We help prepare or review ACCC recall information, recall notices, customer instructions, retailer communication, product details and proposed remedy options.

Corrective action support

We assist with root cause review, technical investigation support, electrical safety and RCM/EESS compliance review, RAPEX / European Safety Gate comparison, and post-recall compliance improvement.

Electrical product recall support

Universal Approvals provides recall support for electrical and electronic products, including household appliances, chargers, power supplies, battery-powered products, LED lighting, power boards, IT products, industrial electrical equipment, machinery and control equipment.

For electrical products, we can help review Australian safety requirements, RCM obligations and EESS requirements where applicable.

Why choose Universal Approvals

We understand product safety, compliance testing, certification, RCM approvals, EESS registration and technical documentation. Our role is to help your business respond quickly, reduce confusion and manage recalls in a professional and practical way.

If your product may need to be recalled, early action is important. We can help you assess the issue, prepare the right documentation and manage the process with confidence.